Data privacy statement 

Any collection, processing and use (hereinafter "use") of data is solely for the purpose of providing our services. Our services have been designed to use as little personal information as possible. For that matter, "personal data" is understood as all individual details about a person or factual circumstances of an identifiable natural person (so-called "affected person"). The following statements on data protection describe what types of data are collected when accessing our website, what happens with these data and how you may object to data usage.‍

‍1. General information on data processing

1.1 Person Responsible (Controller)

Responsible within the meaning of the EU General Data Protection Regulation (GDPR) and the new Federal Data Protection Act (BDSG) is:

​​Natalia Scherff, Gewerbe​  

Address: ​​ Bertramstr. 21​ , ​​60320 Frankfurt​, Germany

Phone: ​​+491712669633​  

Email: ​natalia@coachscherff.com 

Homepage: https://www.coachscherff.com/ ‍

1.2 Protection of your data

We have taken technical and organizational measures to ensure that the requirements of the EU General Data Protection Regulation (GDPR) are met by us, as well as, by external service providers working for us.

If we work with other companies to provide our services, such as email and server providers, this will only be done after an extensive selection process. In this selection process, each individual service provider is carefully selected for its suitability in terms of technical and organizational data protection skills. This selection procedure will be documented in writing and an agreement on the order processing of data (data processing agreement) will only be concluded if the third party complies with the requirements of Art. 28 GDPR.

Your information will be stored on specially protected servers. Access to it is only possible for a few specially authorized persons. Our website is SSL/TLS encrypted, as can be seen by the https:// at the start of our URL. This also involves e-mail communications, which is encoded via SSL certificate.

1.3 Erasure of personal data

We process personal data only if necessary. As soon as the purpose of the data processing is fulfilled, erasure of the data is carried out according to the standards of the erasure concept, unless legal or contractual regulations oppose this.

2. Use of data on this website and in logfiles

2.1 Scope of processing personal data 

When visiting our website, our web servers temporarily store every access in a log file. The following data is collected and stored until automated erasure:

  • IP-address of the requesting computer
  • Date and time of access
  • Transmitted amount of data
  • Detection data of the browser and operating system used
  • Website from which access is made
  • Name of your Internet access provider 

We or our partners may process additional data occasionally. You will find information about this below.‍

2.2 Legal basis for processing personal data 

The legal basis for the temporary storage of the data and log files is Art. 6 para. 1 s. 1 lit. f) GDPR. Our legitimate interest is to make our website accessible for you.‍

2.3 Purpose of data processing

The processing of this data serves: the purpose of enabling the use of the website (connection establishment), system security, the technical administration of the network infrastructure, as well as to optimize the website. The IP address is evaluated only in case of attacks on our network infrastructure or the network infrastructure of our internet provider.

2.4 Duration of storage

The data will be deleted as soon as the purpose of the data processing has been fulfilled and no legal, official or contractual retention periods prevent deletion. 

Webflow typically stores log file data for a limited duration, enuring that it aligns with their operational needs and legal obligations. Specific data retention periods include: IP addresses, date/time of access, and user agent strings, are stored temporarily to facilitate the operation of the website and to ensure stability and security. This information is generally retained for a few days up to a maximum of 7 days for technical reasons. Cookies and Similar Technologies: Information collected via cookies and similar technologies may have different retention periods, depending on the specific use case, but these are typically governed by the expiration settings of the cookies themselves.

2. 5 Right of objection and erasure

The collection of data for the provision of the website and the storage of data in log files is absolutely necessary for the operation of the website. If you have any questions about data protection or wish to exercise your rights, please contact our data protection officer or Webflow at the following e-mail address: privacy@webflow.com 

2. 6 Hosting provider - Webflow

We use the services of Webflow as a hosting provider. The data processing is carried out by:

Webflow, Inc, 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA.

You can find additional information on data protection at Webflow here: https://webflow.com/legal/eu-privacy-policy   

3. Use of cookies

3.1 Description and scope of data processing 

Our website uses cookies. This means that when using the website, cookies are stored on your computer. Cookies are small text files which are assigned to the browser you are using and which are stored on your hard drive. Through this information flows to us or the party who set the cookie. Cookies cannot run programs on or transmit viruses to your computer. They are used to analyze the use of our website in anonymized or pseudonymized form and to enable personalized advertisements on this website. The following data may be transmitted:

  • Frequency of website visits
  • Which functions of the website are used by you
  • Your cookie-settings
  • Language settings
  • Items in a shopping basket
  • Used search terms

Upon entering our website, a cookie banner informs you about the use of cookies on this website and asks for your consent to the use of cookies. Also, you are pointed to the data privacy statement of this website. 

3.2 Legal basis for data processing

The legal basis for the processing of data by cookies, which do not only serve the functionality of our website, is Art. 6 para. 1 s. 1 lit. a) GDPR.

The legal basis for the processing of data for cookies, which serve only the functionality of this website, is Art. 6 para. 1 s. 1 lit. f) GDPR.‍

3.3 Purpose of data processing

Our legitimate interests are to provide you with a working website connection and to ensure a comfortable use of this website. Also, we need to process your personal data to solve occurring safety and security issues, as well as to ensure system stability.

The data processing takes place to make a statistical evaluation of our website possible.

3.4 Duration of storage 

This website uses the following types of cookies. The extend and function of each are being explained below:

  • Transient cookies (see a)
  • Persistent cookies (see b)

a) Transient cookies are automatically deleted when you close the browser. This is especially true for session cookies which store your session ID, with which various requests from your browser can be assigned to your session. This will allow your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close the browser.

b) Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie.

3.5 Right to objection and erasure 

You have the possibility to revoke your consent to the data processing by means of cookies, which do not only serve the functionality of the website. In addition, we do not set cookies until you have agreed to set cookies when you visit the site. In this way, you can prevent data processing via cookies on our website. You can also delete the cookies in your browser's security settings at any time. Please note that you may not be able to use all the features of this website. The setting of cookies can also be prevented at any time by appropriate settings in your internet browser.

4. Contact

4.1 Description and scope of data processing

Via our website it is possible to contact us via e-mail or via contact form. This will require different data to answer the request, which will be automatically saved for processing.  The following data is required to process your enquiry when you use the contact form:

  •  E-mail-address
  •  First Name
  •  Last Nmae 

The following data is required to process your enquiry if you contact us by e-mail:

  • First Name
  • e-mail-address

Your data will not be passed on to third parties, unless you have given your consent. 

4.2 Legal basis for data processing

The legal basis depends on Art. 6 para. 1 s. 1 lit. b) GDPR.

4.3 Purpose of data processing

The processing of personal data from the input form is used solely handling the contact request.

4.4 Duration of storage

The data will be deleted as soon as we answer your request. There might occur rare cases when legal or contractual retention periods interfere with the erasure of your personal data. In this case your data will be deleted after these periods.

4.5 Right to objection and erasure

The user has the right to withdraw their consent to the processing of personal data at any time. If the user contacts us, they can object to storage of their personal data at any time. In such cases, the conversation cannot be continued. All personal data that has been stored in the course of the contact will be deleted.  

5. Newsletter

5.1 Description and scope of data processing

On our website visitors can subscribe to our newsletter. When subscribing to the newsletter, you will be asked to provide personal data for processing. This is the data that is requested in the newsletter registration form. Input fields marked with an "*" are mandatory fields:

  • Email address
  • First name

This data is necessary to send the newsletter to its recipients.

The newsletter will be sent via email only after the sign-up process is completed. In order to meet the requirements of the GDPR, we use DOI (Double Opt.-In). If you sign up for our newsletter, we will send a confirmation email to the address you provided us with. This email contains a confirmation link that you must click to complete the sign-up process. Following this procedure, the IP address, date and time of login are stored. This is done to prevent abuses. We won’t transfer the data to third parties.

5.2 Legal basis for data processing

This processing is legally based on Art. 6 para. 1 s.1 lit. a) GDPR, thus your consent. 

5.3 Purpose of data processing 

The newsletter has the functions of informing the affected parties about offers and news at a regular basis. 

5.4 Duration of storage

We process personal data only as long as necessary. As soon as the purpose of the data processing is fulfilled, erasure of the data is carried out according to the standards of the erasure concept, unless legal or contractual regulations oppose this.

5.5 Right to objection and erasure

The consent to receiving the newsletter can be revoked by you at any time. For this purpose, you can click the integrated link in each newsletter to unsubscribe. It is also possible to inform us about the revocation of the consent in any other way, e.g. via mail or email.

5.6 ConvertKit

5.6.1 Description and scope of data processing

The newsletter is sent by " ConvertKit ", an online marketing platform. The data processing is carried out by: ConvertKit LCC, 750 W Bannock Street 761, Boise, ID 83702, USA.

ConvertKit is a service that can be used to organise and analyse the sending of newsletters, among other things. The data you enter for the purpose of subscribing to the newsletter is stored on ConvertKit's servers.

ConvertKit also processes your data in the USA. In the past, the data protection standard in the USA was inadequate in the opinion of the ECJ. However, a new data protection agreement has been concluded between the EU and the USA, the ‘EU-U.S. Data Privacy Framework’. According to this, the transfer of data from the EU to the USA is unproblematic as long as the respective service provider is certified in the USA. ConvertKit is certified under the new data protection agreement.

You can view the privacy policy of ConvertKit here: https://convertkit.com/privacy. 

5.6.2 Legal basis for data processing

The data processing by ConvertKit is based on a legitimate interest on our part in an effective and secure transmission of the newsletter to you, in accordance with Art. 6 para. 1 s. 1 lit. f) GDPR.

5.6.3 Purpose of data processing

We use ConvertKit as our shipping service provider to ensure effective address management and to keep in touch with you via the newsletter.

5.6.4 Duration of storage

ConvertKit claims to keep your personal data only as long as we use it for sending newsletters. When we delete you from our mailing list, Mailchimp will delete this data as well.

5.6.5 Right to objection and erasure

You may object to the processing of your data by ConvertKit. We will then review your justified objection and inform you whether and why we will continue the data processing. In addition, you are free at any time to use the "opt-out" link at the end of each e-mail, which will result in us deleting your e-mail address from our address file, which is why ConvertKit will then also no longer process your personal data. However, this does not affect address files that ConvertKit manages on behalf of other clients.

6. Social media links

We have integrated social media platforms through into our services, which may result in the social media provider receiving data from you. If you click on the social media link, the website of the respective social media provider is loaded. By loading the website of the respective social media provider via our services, the respective reference data is transmitted to the respective social media provider. The social media provider thereby receives the information that you have visited us. 

Note on data processing to the United States:
If you click on a social media link, data about you may be processed by the respective provider in the United States. According to the European Court of Justice, the data protection standard in the United States is not adequate and there is a risk that your data will be processed by the U.S. authorities for control and monitoring purposes, possibly also without any legal remedy. Provided that you do not click on the links of the social media providers, no data transfer takes place.

Further information on data processing by the social media providers can be found here:

LinkedIn: https://www.linkedin.com/legal/privacy-policy

7. Tracking and analytics

For the continuous improvement of our website we use the following tracking and analytics tools. Below you can find information on which personal data is processed in each case and how you can reach the respective service providers:

7.1 PostHog

7.1.1 Description and scope of data processing

This website uses functions of the PostHog service to analyse and optimise user behaviour and the user-friendliness of our website. Data processing is carried out by: PostHog Inc, 965 Mission Street, San Francisco, CA 94103 USA.

PostHog can record and reproduce your behaviour on our website. The storage of this data is limited in time and is used exclusively to improve our service based on your needs. This allows personal data to be stored and analysed - in particular the user's activity (which pages have been visited, which elements have been clicked on), device and browser information (in particular the IP address and operating system) and a tracking code (pseudonymised user ID). 

PostHog transmits and stores the data exclusively on servers in the EU, but is a US company. In the past, the data protection standard in the USA was inadequate in the opinion of the ECJ. However, a new data protection agreement has been concluded between the EU and the USA, the ‘EU-U.S. Data Privacy Framework’. According to this, the transfer of data from the EU to the USA is unproblematic as long as the respective service provider is certified in the USA. PostHog is certified under the new data protection agreement between the EU and the USA (EU-U.S. Data Privacy Framework). 

Further information on this can be found in PostHog's privacy policy: https://posthog.com/privacy 

7.1.2 Legal basis of data processing

The legal basis for data processing is your given consent, Art. 6 para. 1 s. 1 lit. a) GDPR. 

7.1.3 Purpose of data processing

We process your data to continue the optimization of our website. This also explains our legitimate interest in data processing.

7.1.4 Duration of storage

The data will be deleted as soon as they are no longer needed for our recording purposes.

7.1.5 Right to objection and erasure

You have the option to revoke your consent to data processing at any time. Please contact our data protection officer for this purpose.

8. Other tools of third-party providers

We also use third-party providers to help us with the site's appearance and functionality. These are listed below:‍

‍8.1 Calendly

8.1.1 Description and scope

You can make appointments with us for a Free Get-to-Know Session. We use the Calendly tool for this. The data processing is carried out by:  Calendly LLC, 271 17th St NW, 10th Floor, Atlanta, Georgia 30363, USA.

The following data is processed when you book an appointment

  • Date and time
  • Name
  • E-mail address
  • Information used to prepare the appointment

The data entered will be processed for the planning, execution and, if necessary, follow-up of the appointment. All connections from the browser to the Calendly platform are encrypted during transmission using TLS SHA-256 with RSA encryption. The appointment data is stored on Calendly's servers. Data is transferred to the USA on the basis of standard contractual clauses of the EU Commission: https://calendly.com/pages/dpa. 

Note on data processing in the USA:

By using Calendly, there is a possibility that your data will be processed in the USA. In the past, the data protection standard in the USA was inadequate in the opinion of the ECJ. However, a new data protection agreement has been concluded between the EU and the USA, the ‘EU-U.S. Data Privacy Framework’. According to this, the transfer of data from the EU to the USA is unproblematic as long as the respective service provider is certified in the USA. Calendly is certified under the new data protection agreement.

Calendly's privacy policy can be found at: https://calendly.com/de/pages/privacy. 

8.1.2 Legal basis of data processing 

Data processing by Calendly is based on a legitimate interest on our part to enable appointments to be made in accordance with Art. 6 para. 1 p. 1 lit. f) GDPR.

8.1.3 Purpose of data processing

The purpose of data processing is to offer you an easy way to make an appointment with us.

8.1.4 Duration and storage

The data will be deleted as soon as the purpose of the data processing has been achieved and no legal, official or contractual regulations prevent deletion.

8.1.5 Right to objection and erasure 

You have the option to object to further data processing at any time. To do so, please contact our data protection officer.

8.2 Google Web Fonts

8.2.1 Description and scope of data processing

We use web fonts provided for uniform representation of fonts on the website. When you call up a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. We have embedded the web fonts locally on our website so that Google does not become aware that our website has been accessed via your IP address. If your browser does not support web fonts, a default font is used by your computer.

8.2.2 Legal basis of data processing

The legal basis is based on our legitimate interest according to Art. 6 para. 1 s.1 lit. f) GDPR. 

8.2.3 Purpose of data processing

We use web fonts for uniform representation of fonts on the website to make our website visually appealing and user-friendly at the same time.

8.2.4 Duration of storage

No data will be stored.

8.2.5 Right to objection and erasure

You can configure your browser to not support web fonts. In this case, a default font is used by your computer.

9. Service providers from third countries

In order to be able to provide our services, we use the support of service providers from third party countries (non-EU countries). In order to ensure the protection of your personal data in this case, we conclude processing contracts with each - carefully selected - service provider. All of our processors provide sufficient guarantees to implement appropriate technical and organizational measures. Our third country data processors are either located in a country with an adequate level of data protection (Art. 45 GDPR) or provide appropriate safeguards (Art 46 GDPR). 

Adequate level of protection: The provider comes from a country whose level of data protection has been recognized by the EU Commission. For more information, see: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en 

EU standard contract clauses: Our provider has submitted to the EU standard contractual clauses to ensure secure data transfer. For more information, see: https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj?uri=CELEX%3A32021D0914&locale=en 

Binding Corporate Rules: Article 47 of the GDPR provides the possibility of ensuring data protection when transferring data to a third country via Binding Corporate Rules. These are examined and approved by the data security authorities within the framework of the consistency mechanism pursuant to Art. 63 GDPR. 

Consent: In addition, a data transfer to a third country without an adequate level of protection will only take place if you have given us your consent in accordance with Art. 49 sec. 1 lit. a) GDPR for this purpose.

10. Your rights

You have the following rights with respect to the personal data concerning you: 

10.1 Right to withdraw a given consent (Art. 7 GDPR)

If you have given your consent to the processing of your data, you can withdraw it at any time. This will affect the admissibility of processing your personal data by us for the time after you have withdrawn your consent. To withdraw your consent, contact us personally or in written form.

10.2 Right of access (Art. 15 GDPR)

You have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to your personal data and the following information:

  • the purpose of processing;
  • the categories of personal data concerned;
  • the recipients or the categories of recipient to whom your personal data have been or will be disclosed, in particular recipients in countries outside of the EU or international organisations; 
  • where possible, the envisaged period for which your personal data will be stored, or, if not possible, the criteria used to determine that period;
  • all available information on the source of your personal data; 
  • the existence of automated decision-making, including profiling, referred to Art. 22 para. 1 and 4 GDPR and, in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for you.

In the case of such a request, you must provide enough information about your identity to proof that the request concerns your own personal data.

10.3 Right to rectification and erasure (Art. 16, 17 GDPR)

You have the right to obtain from us without undue delay the rectification and completion of inaccurate personal data concerning yourself.

You may also request the erasure of your personal data if any of the following applies to you:

  • the personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed;
  • you withdraw consent on which the processing is based according to Art. 6 para. 1 s.1 lit. a) or Art. 9 para. 2 lit. a) GDPR, and where there is no other legal ground of processing;
  • you object to the processing pursuant to Art. 21 para. 1 GDPR and there are no overriding legitimate grounds for the processing, or the you object to the processing pursuant to Art. 21 para. 2 GDPR;
  • the personal data have been unlawfully processed;
  • the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which we are subject;
  • the personal data have been collected in relation to the offer of information society services referred to in Art. 8 para. 1.

Where we made the personal data public and are obliged to erase the personal data pursuant to Art. 17 para. 1 GDPR, we, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that you have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

These rights shall not apply to the extent that processing is necessary:

  • for exercising the right of freedom of expression and information;
  • for compliance with a legal obligation which requires processing by Union or Member State law to which we are subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  • for reasons of public interest in the area of public health in accordance of Art. 9 para. 2 lit. h) and i) as well as Art. 9 para. 3 GDPR;
  • for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Art. 89 para. 1 GDPR, in so far as the right referred to above is likely to render impossible or seriously impair the achievement of the objectives of that processing, or
  • for the establishment, exercise or defence of legal claims.

10.4 Right to restriction of processing (Art. 18 GDPR)

You shall have the right to obtain from us restriction of processing where one of the following applies:

  • the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of the personal data;
  • the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
  • we no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims;
  • you have objected to processing pursuant to Art. 21 para. 1 GDPR pending the verification whether our legitimate grounds override yours.

Where processing has been restricted under the aforementioned conditions, such personal data shall, except for storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

If the limitation of the processing is restricted, you will be informed by us before the restriction is lifted.

10.5 Right to information (Art. 19 GDPR)

If you have asserted us your right to rectification, erasure or restriction of data processing, we will inform all recipients of your personal data to correct, delete or restrict the processing of data, unless this proves impossible or involves disproportionate effort.

You also have the right to know which recipients have received your personal data.

10.6 Right to data portability (Art. 20 GDPR)

You have the right to receive your personal data, which you provided to us, in a structured, commonly used and machine-readable format. Also, you have the right to transmit those data to another controller, where

  • the processing is based on consent pursuant of Art. 6 para. 1 s.1 lit. a) GDPR or of Art. 9 para. 2 lit. a) GDPR or is based on a contract pursuant of Art. 6 para. 1 s. 1 lit. b) DS-GVO; and
  • the processing is carried out by automated means.

In exercising your right to data portability, you have the right to obtain that personal data transmitted directly from us to another controller, as far as technically feasible. The right to data portability does not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority that has been delegated to us.

10.7 Right to object (Art. 21 GDPR)

Where we based the processing of your personal data on a legitimate interest (Art. 6 para. 1 s. 1 lit. f) GDPR), you may object to the processing. The same applies if the data processing is based on Art. 6 para. 1 s. 1 lit. e).

In this case, we ask you to explain the reasons why we should not process your personal data. Based on this we will terminate or adapt the data processing or show you our legitimate reasons why we continue the data processing.

10.8 Right to lodge a complaint with supervisory authority (Art. 77 GDPR)

Without prejudice to any other administrative or judicial remedy, you shall have the right to complain to a supervisory authority, in particular in the Member State of your residence, place of work or place of alleged infringement, if you believe that the processing of the personal data concerning you is against the infringes of the GDPR.

The supervisory authority to which the complaint has been submitted shall inform you of the status and results of the complaint, including the possibility of a judicial remedy according to Article 78 GDPR.

11. How you perceive these rights

To exercise these rights, please contact us:

natalia@coachscherff.com

12. Subject to change

We reserve the right to change this privacy policy in compliance with legal requirements.

June 2024

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